- Quality improvement through TQM strategies
- PDCA cycles, process improvement and introduction of the ‘client charter’
- Digitalisation of services to clients and citizens that enables an expanded outreach of services, faster end effective delivery of services, and remote working to enable a more effective flexi-work situation.
- The World Economic Forum states that work is increasingly viewed as an activity that you do, rather than somewhere one goes! And, one of the key benefits of digitalisation has been remote working. It has enabled results driven working hours, and a more healthier lifestyle that improves motivation, better morale and ultimately performance and productivity.
- How can digitalisation be effective for you as an organisation, depending on the nature services that are delivered?